Frequently Asked Questions

Our leases are month-to-month. When you sign your lease, you will pay a prorated amount for the current month plus any elected Tenant Protection coverage. After that, rent will be due and automatically billed on the 1st of every month.

We offer automatic credit card billing on the 1^st of the month. You can also pay by credit card, check, money order, or cash.

Tenants can access their storage unit between the hours of 6am and 8pm every day (Greenville, NC is 8am-8pm every day)

Contact Tri Star Storage at 704-885-0552.

We strive to provide the best storage experience around and are ready to help troubleshoot any issue you may have with your unit or our system. If we are not able to assist on the phone, we will place a work order for maintenance assist during their next visit.

You may store a wide range of items, however there are limits:

Tenants may not store food/perishables, firearms, hazardous/flammable materials, living (and dead) things, money, priceless and irreplaceable items, stolen property and tires.

Additionally, tenants may not use the unit for sleeping, gatherings, direct sales or flea markets. Our units and facility as a whole is not intended to be treated as an office or work space. If you have any questions about what you plan on storing, we invite you to give us a call before renting a unit.

All of our storage spaces require Tenant Protection, but if you already pay for renters or homeowners insurance your unit may be covered. Check with your insurance provider and if self-storage is included as part of your plan coverage, email us a copy of your declaration page to hq@tristarstor.com and we will honor the policy you already have in place.  

If your insurance provider does not cover your storage unit, we can provide coverage for you starting at $8.95 per month for $1000 with higher options available.

If “Self-Insured” is selected during the rental process, customers must check off this box on their rental agreement.

Contact us by phone and we will help you transfer units in minutes.

For a fee ($40), the Tri Star Storage Property Manager will cut the lock within during office hours. Do not attempt to remove the lock yourself. No locksmiths allowed.

Removal of locks by anyone other than Tri Star Storage staff constitutes breaking and entering. We have special equipment to remove locks that do not risk damaging our unit latches.

Please refer to your rental lease agreement for specific delinquency dates and associated delinquency rates.

You can cancel your lease at anytime. The easiest way to schedule your move-out is by contacting our office during business hours. We ask that you give us 10 days notice and vacate by the last day of the month. The unit must be completely emptied of your belongings and your lock removed by the last day of the month to avoid further charges. No exceptions. 

For example, if the last day of the month is the 30th, a tenant must schedule their move-out on or before the 20th to avoid being charged again on the 1st of next month.