These SMS Terms & Conditions ("SMS Terms") govern the text message program operated by Tri Star Storage ('Tri Star Storage', 'we', 'us', or 'our'). By opting in to receive text messages from us, you agree to these SMS Terms.
1. Program Description
When you opt in to the Tri Star Storage text message program, we will send recurring text messages to the mobile number you provide. Messages may include:
- Promotional offers, rate specials, and seasonal promotions
- Second-unit offers, referral offers, and loyalty communications
- Follow-up on quote requests, unit inquiries, and reservations you have submitted
- Move-in reminders, tour confirmations, and unit availability updates
Messages are sent from Tri Star Storage at (252) 888-7054. Messages may be sent using an automatic telephone dialing system or other automated technology.
2. How to Opt In
You may enroll in the program by:
- Online. Entering your mobile number on a form at tristarstor.com and checking the box consenting to receive marketing text messages from Tri Star Storage. The box is not checked by default.
- By text. Texting the keyword DEALS to (252) 888-7054 from the mobile number you want enrolled.
- On a rental agreement. Providing your mobile number and written consent on a Tri Star Storage rental agreement or in-office enrollment form.
- By confirmation reply. Providing your mobile number to a Tri Star Storage representative in person or by phone and confirming your enrollment by replying YES to the confirmation text message we send to that number.
Consent is not a condition of purchase. You are not required to agree to receive text messages in order to rent a unit or to purchase any product or service from Tri Star Storage.
3. Message Frequency
Message frequency varies. You can expect to receive up to 6 messages per month, though the actual number may be higher or lower depending on your account activity and the offers available at your facility.
4. Cost
Message and data rates may apply. Tri Star Storage does not charge for the text messages we send, but your mobile carrier's standard message and data rates will apply to every message sent and received. Contact your wireless provider for details about your plan.
5. How to Opt Out
You may cancel at any time by replying STOP to any message you receive from us. We also honor the replies END, CANCEL, UNSUBSCRIBE, and QUIT. After you send one of these keywords, we will send a single confirmation message and will send no further marketing text messages to that number.
You may also opt out by emailing hq@tristarstor.com or calling (704) 885-0552. Please allow up to ten business days for requests made by email or phone to take effect.
Opting out of marketing text messages does not stop essential account communications, such as billing, delinquency, lien, or facility access notices, which may be sent separately as part of your rental agreement and as permitted by law.
6. How to Get Help
Reply HELP to any message for assistance, or text HELP to (252) 888-7054. You may also contact us at hq@tristarstor.com or (704) 885-0552.
7. Supported Carriers and Carrier Liability
The program is available on most major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your wireless carrier and is not guaranteed by Tri Star Storage. We are not responsible for messages that are delayed, undelivered, or misdirected due to factors outside our reasonable control.
8. Eligibility
You must be at least 18 years old and the account holder of, or have authority to consent on behalf of the account holder of, the mobile number you provide. By opting in, you represent that you meet these requirements.
9. Changes to Your Mobile Number
If you change or deactivate the mobile number enrolled in the program, you agree to notify us promptly at hq@tristarstor.com so that we do not send messages to a number that no longer belongs to you.
10. Privacy
Information you provide in connection with this program is handled in accordance with our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
11. Changes to These SMS Terms
We may modify these SMS Terms at any time by posting a revised version on this page. Your continued participation in the program after a revision takes effect constitutes acceptance of the updated SMS Terms.
12. Contact Us